Life’s lessons 8 Beware of the “I” word
Sunflowers for Nico today – Nico who died because the basic routine care and therapy he needed to keep him alive were not provided.
Make no mistake, they had been allocated funding from the money you and I pay all our lives in taxes. But, at every level, the organisation of how that money was spent was so confused, and the process of ensuring he received the support he needed so convoluted, that his young life was ended.
We do not, and cannot, know the detail, because the inquest process is so slow, especially should the organisation responsible for his care fail to provide the required documentation.
Nico’s story and Connor’s story ( mydaftlife.WordPress.com) need to be viewed alongside a letter sent by Katrina Percy’s letter to Connor’s mother. This encapsulates just why the current NHS situation is so desperate.
In this letter the “leader” of the Health Trust states she cannot be influenced by the views of any group or interest, no matter how loudly they protest or how much long they persist.
There is absolutely no recognition given to the possibility that a group or interest’s protest could be valid. They could be shouting so loud and so long because something is very wrong.
No – that doesn’t come into it, because she has to act “in the interests of all parties”.
Please pause to think for a moment about the implications of the statements above
In management, as in life, some parties or interests are right and some are wrong and some are a bit muddled and hard to sort out. If I had preventable deaths occurring in my line of business, I’d want to be doing a bit of sorting.
And remember, this is a letter addressed to the mother of a healthy young man who drowned just one year ago in a bath in an institution her organisation ran.
It is written to be shared with the family’s supporters, who are fundraising to pursue this matter through legal process, as the only way to ensure that proper accountability can be achieved.
It is written for sharing with any other patients, care residents or their relatives (like Nico’s family), who group together to try to raise issues or protest about how their beloved children, or friends, or parents have been, or are being, treated.
The message is clear. Don’t bother, because it’s being placed on record that the leaders won’t be swayed. Their word is law, though you’re welcome to come in for a cosy little chat now and again.
The letter says the organisation is doing lots of things right and has lots of hardworking employees. I’m sure it has. That’s not the point.
As far as the NHS trust is concerned, we, the little people who pay the taxes, are regarded as no more than vexatious complainants.
Our views are there to be mocked in the office amongst colleagues, our reputations disparaged and insulted, our concerns glossed over and, wherever possible, silenced.
Practically every paragraph in the letter begins with the word “I” – “I believe this or that”, “I support this or that”.
But it is not about what one individual “I” believes or supports. It is about best and rotten practice. It is about taking proper, justifiable pride in a job well done and facing up to a botched one.
It’s about right and wrong.