Couldn’t put it better!
Well now. Much has been written about Mazars report into Southern Health’s failings. The anguish and eloquent anger of LB’s family has touched me greatly. Their poise and determination in the face of brutal onslaughts is amazing.
In the last 20 years as a social worker I have seen brilliant practice. I have seen appalling practice. I have seen lives transformed. I have seen lives destroyed. Over the last few months I have had particular cause to reflect on what it is that determines how people are treated by organisations.
Culture.
That’s it. Pure and simple. Culture dictates attitude. Attitude dictates quality of service. Culture is determined by leadership. Large health organisations and social services departments are top-down organisations. Hierarchical wilderbeasts, stampeding in discombobulating circles at the whim of their political drivers.
Such frenzied behaviour is destroying services. It is ruining lives. Its prime focus is on the survival…
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